This document consolidates the original Alloy Fix customer terms together with updated operational protections and clarified legal wording into one professional terms and conditions document.

These Terms and Conditions apply to all work carried out by Alloy Fix Ltd and to all vehicles, wheels, tyres, parts and loan wheels left with, supplied by, or collected from Alloy Fix Ltd. By leaving a vehicle or wheels with us, authorising work, accepting a quotation, purchasing goods or services from us, or accepting the use of loan wheels, the customer agrees to be bound by these Terms and Conditions.

1. DEFINITIONS

1.1 “Alloy Fix”, “we”, “us” and “our” mean Alloy Fix Ltd.

1.2 “Customer”, “you” and “your” mean the owner of the vehicle and/or the person authorising work, purchasing goods or services, or accepting loan wheels.

1.3 “Goods” includes wheels, tyres, valves, sensors, accessories, parts and any other products supplied by us.

1.4 “Services” includes wheel refurbishment, powder coating, diamond cutting, welding, straightening, tyre removal and refitting, balancing, inspection, supply of loan wheels and any other work undertaken by us.

1.5 “Loan Wheels” means any temporary wheels and/or tyres supplied by us for customer use while the customer’s own wheels are being repaired, refurbished or otherwise retained by us.

1.6 “Vehicle” includes the customer’s whole vehicle and any part of it left in our custody.

1.7 “Contract” means the agreement between the customer and Alloy Fix Ltd for Goods and/or Services.

2. CUSTOMER REQUIREMENTS BEFORE WORK

2.1 All vehicles must be supplied with the correct locking wheel nut key, wheel nut/bolt tool, and any other special tool required for wheel removal and refitting.

2.2 It is the customer’s responsibility to ensure that the vehicle is in a condition suitable for lifting, wheel removal and refitting.

2.3 It is the customer’s responsibility to tell us about any known faults, warning lights, specialist lifting procedures, modified components, air suspension systems, aftermarket suspension, wheel spacers, non-standard brake systems, unusual wheel fitment requirements or any other feature that may affect the safe performance of our work.

2.4 If the necessary key, tool, information or preparation is not provided, we may refuse to start or continue

the job, and reasonable charges may still apply for time spent, labour undertaken and any costs already incurred.

3. VEHICLE CHECK-IN, CONDITION AND PROPERTY LEFT IN VEHICLES

3.1 Any vehicle checked into our premises may be subject to a visual damage assessment. Any such inspection is for our records only and does not amount to a full condition report, mechanical inspection or engineering assessment.

3.2 We accept no responsibility for pre-existing damage, undeclared damage, poor prior repairs, corrosion, poor casting, pre-existing mechanical or electrical faults, or underlying defects that become apparent before, during or after our work.

3.3 We accept no responsibility for personal belongings left in vehicles.

3.4 We accept no responsibility for ignition problems, handbrake failure, strange engine noises, battery issues, electrical faults, warning lights, ABS issues, TPMS faults, air suspension issues, brake faults, wheel bearing faults, hub faults, suspension faults or any other mechanical or electrical issue unless directly caused by our proven negligence.

3.5 All vehicles left on our premises are insured for accidental damage, fire and theft only whilst in our custody and control and only subject to the terms, limits, conditions and exclusions of our insurance policy and these Terms and Conditions.

4. DAMAGE REPORTING AND CLAIMS PROCEDURE

4.1 If the customer alleges that a vehicle or property has been damaged while in our custody or during our work, the customer must notify Alloy Fix Ltd within 24 hours of collection or discovery, and in any event before any third-party inspection, repair or dismantling takes place, unless this is impossible for reasons outside the customer’s control.

4.2 We reserve the full right to inspect the vehicle, wheel or part before any repair is carried out.

4.3 We reserve the first right to remedy or repair any damage ourselves, or through our nominated or approved repairer.

4.4 No third-party estimates, repair costs, recovery costs, hire charges or other expenses will be accepted unless we have given prior written consent.

4.5 Any claim must be supported by clear evidence that the alleged loss or damage was directly caused by our proven negligence. Speculative, assumption-based or unsupported claims will not be accepted.

4.6 Where appropriate, we may require an independent inspection or report before considering a claim.

4.7 Nothing in this clause excludes any liability that cannot lawfully be excluded.

5. SAME-DAY SERVICE AND ESTIMATED COMPLETION TIMES

5.1 We endeavour to provide a same-day service where possible, but this is not guaranteed unless expressly agreed by us in writing.

5.2 Any same-day expectation is subject to the vehicle or wheels being delivered before 9:00 a.m., the absence of hidden defects or additional work, and normal workshop capacity.

5.3 Same-day service cannot be guaranteed on split rims, two-tone finishes, custom finishes, heavily corroded wheels, diamond-cut wheels requiring additional preparation, wheels larger than 19 inches, wheels requiring welding or straightening, or where additional defects are discovered during the process.

5.4 Any estimated completion date or time is an estimate only. We shall not be liable for any loss, inconvenience, transport cost, hire charge, loss of use or other consequence caused by delay, rework or non- completion by an estimated due date.

6. ADDITIONAL WORKS, INSPECTION AND RIGHT TO REFUSE UNSAFE REPAIRS

6.1 During the refurbishment process, and particularly after stripping, acid dipping, blasting or preparation, defects that were not previously visible may become apparent.

6.2 We will endeavour to contact the customer before carrying out chargeable additional work such as straightening, welding, replacement valves, replacement sensors or other remedial work.

6.3 We reserve the right not to start, continue or complete any repair if, in our opinion, the wheel, tyre, vehicle or part will not be safe or suitable on completion.

6.4 If hidden cracks, buckles, warping, corrosion, previous poor repairs, poor casting, porosity or other

defects are discovered after work has commenced, work already carried out up to that point shall be chargeable.

6.5 Where cracks are found, we may refuse to continue the repair. Where buckles or warps are found, we may continue only if, in our opinion, it is safe to do so.

6.6 If the customer cancels work after the process has begun, we reserve the right to charge for work already completed and to refuse to reassemble, refit or remount any tyre or wheel if we deem that unsafe or likely to cause further damage.

7. FINISH QUALITY, LIMITATIONS AND COSMETIC EXPECTATIONS

7.1 We refurbish wheels to a high standard. However, where wheels are badly damaged, heavily corroded, porous, have poor casting, have been repaired previously, have multiple previous refurbishments, or reveal hidden defects once the old finish is removed, it may not be possible to achieve our usual finish standard.

7.2 Certain finishes, including but not limited to chrome effect, shadow chrome, platinum silver, high power silver, ghost, gloss black and other high gloss or specialist finishes, may show blemishes, imperfections, texture variation, colour variation or signs of underlying substrate condition more readily than standard finishes.

7.3 In some cases, minor imperfections may be visible on close inspection but not noticeable when the wheel is fitted to the car. By proceeding, the customer acknowledges these limitations.

7.4 All wheels sold or refinished by Alloy Fix Ltd are colour matched as closely as reasonably possible to the original colour unless otherwise stated, but we do not guarantee a 100 percent colour match.

8. WARRANTY – GENERAL PROVISIONS

8.1 The warranty start date is the invoice date.

8.2 A valid receipt or invoice is required for any warranty claim. A digital photo of the receipt is acceptable.

8.3 Our warranties apply only to the original customer, except that proof of original Alloy Fix purchase may

be accepted at our discretion for a later holder of the wheel.

8.4 All warranty decisions, including whether a defect is due to workmanship or external cause, are made by

Alloy Fix technicians following inspection.

8.5 Warranty work requires the wheel or vehicle to be returned to an Alloy Fix branch for inspection and

processing through our standard workshop procedure and turnaround time.

8.6 Warranty remedies are repair or refinishing only. No cash refund is available for warranty claims unless we agree otherwise in writing.

8.7 Colour matching across other wheels is not guaranteed during warranty work unless expressly agreed in writing.

8.8 Commercial vehicles, fleet vehicles, delivery vehicles, taxis, private hire vehicles and Uber-type vehicles are excluded from cosmetic finish warranties unless agreed otherwise in writing.

9. 36-MONTH FINISH WARRANTY – POWDER COAT, DIAMOND CUT AND SPLIT RIMS

9.1 Subject to the exclusions in these Terms, we provide a 36-month workmanship warranty on powder coat painted finishes, diamond-cut polished finishes and split rim refinishing carried out by us.

9.2 This warranty covers failure of our coating system and finish durability, including peeling, flaking, bubbling, corrosion from beneath the coating, clearcoat failure, colour fading and non-chemical staining or discolouration, provided the wheel has not suffered impact, kerb or accidental damage.

9.3 If the customer is immediately unhappy with our workmanship and raises the issue promptly, we will inspect the wheel and, where appropriate, either redo the repair if still possible or provide a refund limited to the portion of the invoice representing the unsatisfactory repair.

9.4 Diamond-cut wheels can only be safely recut a limited number of times. If a wheel under warranty cannot safely be recut, we may instead refinish the affected wheel only in a one-colour powder coat finish. Refinishing additional wheels to match is not included unless separately agreed.

9.5 The warranty covers the affected wheel only.

10. WARRANTY EXCLUSIONS – FINISH AND COSMETIC WORK

10.1 The 36-month warranty does not cover:

(a) kerb damage, stone chips, pothole damage, impact damage or accident damage;

(b) damage caused by poor maintenance, neglect or lack of cleaning;

(c) damage caused by acidic wheel cleaners, traffic film remover, corrosive chemicals, industrial car wash chemicals, non-pH-neutral cleaners or chemical attack of any kind;

(d) brake dust etching, staining caused by neglect, or contamination from external sources;

(e) tyre shop damage or damage caused during tyre fitting or tyre removal by third parties;

(f) damage caused by off-road driving or abnormal use;

(g) use of knock-on weights;

(h) fair wear and tear;

(i) failure caused by previous refurbishment layers or prior repairs beneath the surface;

(j) wheels fitted with spacers;

(k) polished surfaces without lacquer, wet lacquer finishes, or other reduced-durability finish systems used for localised or smart-repair type work;

(l) any wheel showing tyre damage, impact damage, chemical abuse, poor maintenance or other cosmetic or structural damage at the time of the claim.

11. CRACK REPAIRS, WELDING AND STRAIGHTENING

11.1 Wheels with inner-rim hairline crack repairs have only a limited warranty because wheels may crack

again in the same or a different place due to potholes, road conditions, impact, tyre deflation, run-flat use or other causes outside our control.

11.2 Unless otherwise agreed in writing, crack repairs carry a limited warranty of 12 months covering only the original welded crack location, and only where:

(a) the wheel had no unresolved buckle before the repair;

(b) no new buckle, impact damage, pothole strike, accident damage or misuse is evident; and

(c) the wheel remains, in our opinion, safe to inspect and assess.

11.3 A new crack in a different location is not covered.

11.4 If a repaired wheel returns with multiple cracks or is deemed unsafe, we may refuse further repair and no refund shall be due.

11.5 No warranty is given for buckle repairs or straightening work. Results vary depending on wheel design, prior damage, metal condition and manufacturer materials.

11.6 During straightening there is a risk that the wheel may crack. If this occurs, we may offer welding at extra cost with the customer’s permission, or we may stop the job without charge for the straightening stage not completed, but work already carried out remains chargeable.

11.7 We do not guarantee that a straightened or repaired wheel will balance perfectly or perform exactly as it did when new.

11.8 Wheels being repaired for welding or straightening may suffer minor handling marks, clamping marks or cosmetic disturbance from the repair process. To the fullest extent permitted by law, we accept no liability for such unavoidable process-related marks.

12. TYRES, RUN-FLATS, TPMS, VALVES AND RELATED COMPONENTS

12.1 Tyre pressure monitoring equipment and sensor valves can be delicate and may fail due to age, corrosion, seized components, prior damage, low battery condition or prior poor workmanship.

12.2 We may need to cut and replace a valve core or serviceable component during removal. This does not mean the sensor itself is damaged.

12.3 We accept no responsibility for pre-existing or previously damaged TPMS sensors or valves, or for faults that become apparent during or after removal and refitting where not caused by our proven negligence.

12.4 We do not accept responsibility for resetting vehicle computers or electronic systems used for monitoring tyre pressure. We will endeavour to set pressures correctly and may provide guidance, but owners must consult the vehicle handbook and follow the appropriate relearn or reset process.

12.5 In some cases, TPMS sensors may fail or report faults after wheel refitting due to battery condition, age or unrelated component failure. Such issues are chargeable unless directly caused by our proven negligence.

12.6 Standard rubber valves are included with refurbishment unless otherwise stated. Specialist or metal valves may be supplied at extra cost.

12.7 Original metal valves may be refitted at the customer’s request if they appear serviceable, but we accept no responsibility for leaks or faults arising from reusing old valves.

12.8 No responsibility is accepted for damage to run-flat tyres, low-profile tyres, sensor valves or fragile tyre/wheel components during removal or refitting except where directly caused by our proven negligence, due to the inherently higher risk involved.

12.9 We recommend replacing valve stems or servicing them with an appropriate service kit after removal where applicable.

13. WHEEL REFITTING, TORQUE AND CUSTOMER’S POST-FIT CHECKS

13.1 We take reasonable care to ensure wheels are refitted and tightened to the appropriate torque setting.

13.2 It remains the customer’s responsibility to check all wheel nuts and bolts for tightness after approximately 30 miles of driving.

13.3 We accept no liability for loss arising from the customer’s failure to carry out this check, except where prohibited by law.

13.4 We reserve the right to refuse to refit tyres that are illegal, defective, unsafe, damaged or unsuitable. If tyres are refitted at the customer’s insistence against our advice, all responsibility for their use remains with the customer.

14. AIR SUSPENSION, JACK MODE AND VEHICLE-SPECIFIC LIFTING PROCEDURES

14.1 For any vehicle fitted with air suspension, self-levelling suspension, adaptive suspension or any similar system that requires a jack mode, service mode, transport mode, lifting mode or other manufacturer- specified procedure before lifting, it is strictly the customer’s responsibility to ensure that such mode or procedure is activated before work is carried out, unless we expressly agree in writing to do this for the customer.

14.2 The customer is responsible for informing us if the vehicle has any such requirement.

14.3 We accept no responsibility for air suspension faults, compressor failure, ride height issues, suspension warning lights, system faults or suspension damage resulting from the customer’s failure to activate the correct mode or disclose the requirement.

14.4 We are not vehicle engineers and do not guarantee compatibility with every manufacturer system, coding requirement, suspension setting or recalibration process.

15. MODIFIED VEHICLES, AFTERMARKET SUSPENSION AND NON-STANDARD SETUPS

15.1 Vehicles fitted with aftermarket suspension, including but not limited to lowering springs, coilovers, air ride systems, hydraulic systems, custom suspension components, altered ride heights, wheel spacers, non-  standard brake kits, hub conversions or any other non-standard modification, are accepted entirely at the customer’s own risk.

15.2 We do not guarantee compatibility of our equipment, our processes or our loan wheels with modified or non-standard vehicles.

15.3 We accept no liability for rubbing, clearance issues, brake contact, suspension contact, ride-height changes, geometry changes, vibration, warning lights, brake overheating, handling changes, wheel bearing stress, arch contact, body contact or any other issue arising wholly or partly from modified or non-standard vehicle setups, except where directly caused by our proven negligence.

16. LOAN WHEELS – GENERAL TERMS

16.1 Loan wheels are supplied solely as a temporary mobility solution while the customer’s own wheels are being repaired, refurbished or otherwise retained by us.

16.2 Loan wheels are not like-for-like replacements. Wheel size, width, offset, profile, weight, finish, tyre type and tyre condition may differ from the customer’s original wheels and from manufacturer specifications.

16.3 Loan wheels are selected on the basis of general compatibility only. We do not guarantee exact OEM fitment, identical driving characteristics, exact tyre rolling radius, identical brake clearance, exact suspension behaviour or compatibility with every vehicle variant, modification, tyre system or driving condition.

16.4 All loan wheels supplied by us will, to the best of our knowledge, be roadworthy for temporary use when provided, but they may be cosmetically imperfect and may show signs of age, wear, prior cosmetic repair or non-structural blemishes.

16.5 The customer must inspect the loan wheels and tyres before use and is responsible for satisfying themselves that they are suitable, legal and roadworthy for the intended use.

16.6 By accepting loan wheels, the customer agrees that they are temporary spares and must be driven cautiously, used for local driving only and not used at speeds exceeding 50 mph.

16.7 If the customer experiences any vibration, rubbing, contact, warning light, change in braking, change in handling, tyre issue or any other concern while using loan wheels, the customer must stop using the vehicle if unsafe to continue and must return the vehicle to us for inspection as soon as reasonably possible.

16.8 It is the customer’s responsibility to bring the vehicle back to our premises if there is any issue with the loan wheels or with the vehicle while loan wheels are fitted.

17. LOAN WHEELS – RISK, LIABILITY AND CUSTOMER RESPONSIBILITY

17.1 Alloy Fix Ltd assumes no responsibility for punctures, tyre failure or road damage occurring after the customer has left our premises with loan wheels fitted.

17.2 Alloy Fix Ltd assumes no responsibility for any indirect, incidental or consequential effect on the customer’s vehicle arising from the use of loan wheels, including but not limited to:

(a) brake overheating, brake fade, brake noise, brake vibration or warped discs;

(b) changes in handling, steering feel, ride quality, traction, stability control or ABS behaviour;

(c) the vehicle sitting higher or lower than with the customer’s own wheels;

(d) arch liner rubbing, body rubbing, suspension contact or caliper contact;

(e) cosmetic contact with calipers, hubs, arches, liners or suspension components; or

(f) any reduction in comfort, refinement or performance.

17.3 The customer accepts that use of loan wheels may alter the behaviour of the vehicle and agrees to adapt driving style accordingly.

17.4 Except where directly caused by our proven negligence, all use of loan wheels is entirely at the customer’s own risk.

17.5 Any claim that loan wheels caused overheating, damage or a mechanical issue must be supported by clear independent evidence that the issue was directly caused by our proven negligence and not by pre- existing wear, driving style, vehicle condition, modified suspension, non-standard brakes, road conditions or any other external factor.

17.6 If, on return, any loan wheel is found to be cracked, buckled, bent, structurally damaged or cosmetically damaged beyond fair use, we may charge the customer for repair at our normal rates or, if the wheel is beyond economical repair or unusable, for replacement at its reasonable resale or replacement value.

18. LOAN WHEEL VALUE, NON-RETURN, CHARGES AND DEBT RECOVERY

18.1 Loan wheels are valued at their potential resale value or replacement value, whichever we reasonably determine to be appropriate.

18.2 If loan wheels are not returned when required, we may apply additional charges, storage charges and any other reasonable charges arising from the continued retention or loss of the loan wheels.

18.3 If uncollected customer wheels and/or unreturned loan wheels result in a debt not covered by any pre-authorised amount or payment already received, the customer agrees to pay the balance due.

18.4 The customer agrees that we may use lawful debt recovery processes to recover sums owed to us, including legal fees, court fees and related recovery costs to the extent recoverable by law.

18.5 Nothing in this clause obliges us to accept ongoing retention of loan wheels beyond the period we allow.

19. COLLECTION, STORAGE, UNCOLLECTED WHEELS AND RELEASE OF GOODS

19.1 Vehicles, wheels and Goods will not be released until payment in full has been received.

19.2 We may apply a storage fee of 25 pounds to the repair cost if the customer fails to make contact within 7 days of the estimated due date.

19.3 If the customer has loan wheels and fails to make contact or fails to return for collection within 7 days of completion, we may apply an additional charge of 25 pounds per day, and where loan wheels remain in use we may apply an additional charge of 50 pounds per day from 7 days after job completion, or such lower amount as we reasonably determine in the circumstances.

19.4 Wheels left with us for refurbishment or repair that remain uncollected for 30 days after the customer has been notified that they are ready may be disposed of or sold.

19.5 For the purposes of these Terms, “disposed of” means that we may sell the wheels as soon as reasonably practicable for the best return reasonably available at that time.

19.6 Wheels, parts or other Goods not collected after 60 days may be sold to recoup costs, unless prior arrangements have been made in writing.

19.7 The customer acknowledges that any amount recovered from the sale of uncollected wheels may be less than the amount owed to us for repair work, storage, loan wheel use and related charges.

19.8 Any proceeds of sale may be applied against the customer’s outstanding balance, with any shortfall remaining due from the customer.

20. ADDITIONAL WORKS PRICING AND PART-COMPLETED JOBS

20.1 Additional work discovered after stripping or blasting is not included in any earlier estimate or handover sheet price unless expressly stated.

20.2 Where cracks are discovered and we cannot safely continue, work carried out up to that stage, together with any applicable loan wheel charges, remains payable.

20.3 Unless otherwise stated, work carried out up to the point of discontinuation may amount to approximately 200 pounds, depending on the stage reached, but the actual amount payable shall reflect the work performed.

20.4 Once a job has started, we are not obliged to restore the wheels to the condition in which they arrived.

21. SUPPLIED GOODS, RETURNS AND REFUNDS

21.1 Where the customer is a consumer and Goods are supplied under a distance contract, the customer may have rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

21.2 The right to cancel does not apply to personalised, bespoke, made-to-order or customer-specific products, including refurbished wheels or wheels refinished to order, except where faulty.

21.3 We will not be liable for any charges incurred by the customer with third parties in relation to fitting, removing, storing, transporting or otherwise dealing with Goods supplied by us unless we have expressly agreed to such charges in writing.

22. LIABILITY LIMITATIONS

22.1 Nothing in these Terms excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) defective products under the Consumer Protection Act 1987; or

(d) any other liability which cannot lawfully be excluded or limited.

22.2 Subject to clause 22.1 and to the fullest extent permitted by law, we shall not be liable whether in contract, tort (including negligence), breach of statutory duty or otherwise for:

(a) loss of profit;

(b) loss of earnings;

(c) loss of business;

(d) loss of use of vehicle;

(e) loss of opportunity;

(f) hire vehicle costs;

(g) recovery or transport costs;

(h) wasted travel, accommodation or inconvenience; or

(i) any indirect, incidental, special or consequential loss.

22.3 Subject to clause 22.1, our total liability in respect of all losses arising under or in connection with the

Contract shall not exceed the total amount paid to us under the relevant invoice for the Goods and/or Services giving rise to the claim.

22.4 Any refund or liability in relation to a specific repair shall be limited to a maximum of the amount charged by us for that repair.

22.5 We are not vehicle engineers and do not guarantee the integrity, future performance or manufacturer- standard behaviour of any wheel, vehicle or component before or after repair.

22.6 Any issue arising after our work will be treated as coincidental unless the customer proves on the balance of evidence that it was directly caused by our proven negligence.

23. EVENTS OUTSIDE OUR CONTROL

23.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any obligation under a Contract caused by events outside our reasonable control, including strikes, lock-outs, supply chain failure, fire, explosion, storm, flood, epidemic, civil unrest, war, terrorism, telecommunications failure, transport disruption or other events beyond our control.

24. GOVERNING LAW, SEVERABILITY AND GENERAL TERMS

24.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect the customer’s rights.

24.2 The customer may only transfer rights or obligations under these Terms with our prior written consent.

24.3 Each clause operates separately. If any clause or part of a clause is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

24.4 These Terms are governed by English law.

24.5 Any dispute or claim arising out of or in connection with these Terms, the Contract, Goods or Services

shall be governed by English law and subject to the jurisdiction of the courts of England and Wales, save

where a consumer has a non-excludable right to bring proceedings elsewhere.

24.6 These Terms constitute the entire agreement between the parties in relation to the Goods and Services,

subject always to any non-excludable statutory rights.

25. CUSTOMER ACKNOWLEDGEMENT

25.1 By leaving a vehicle or wheels with us, authorising work, accepting use of loan wheels, or paying an invoice, the customer confirms that they have had the opportunity to read these Terms and Conditions and agree to be bound by them.